Support

Need help with Chronicle? We're here for you. Here are the fastest ways to get support.

Email Support

For general inquiries, bug reports, or feature requests:

Q:What video formats are supported? — MP4, MOV, AVI, and MKV. We automatically normalize resolution and frame rate.
Q:How long does processing take? — Most videos process in 30-90 seconds depending on the number of clips.
Q:Can I re-run an edit? — Yes! Each run produces a unique variation with different clip selections and timing.

We aim to respond to all support requests within 24 hours during business days.